Shipping policy

Magic Down Main Shop Policies

Thank you for shopping with Magic Down Main! Please review our policies carefully before completing your purchase. By placing an order, you acknowledge and agree to the policies, processing timelines, and shipping terms outlined below.

CANCELLATIONS & ORDER CHANGES

Once an order has been placed, it immediately enters our order processing system. For this reason, orders cannot be canceled or modified after checkout.

Please carefully review all items, sizes, quantities, personalization (when applicable), and shipping information before submitting your order.

RETURNS

Customers may submit a return request for review within 48 hours of carrier-confirmed delivery. All return requests are reviewed on a case-by-case basis and are subject to approval by Magic Down Main. Submitting a return request does not guarantee approval.

Return requests must be submitted within 48 hours of the carrier-confirmed delivery date and time. Requests submitted after the 48-hour period will not be accepted, and eligibility for a return will be waived.

If a return is approved:

• The customer is responsible for all return shipping costs.
• Returns may be subject to a 10% restocking fee.
• Merchandise must be returned unworn, unused, unwashed, and in its original condition, including original tags and packaging when applicable.
• Merchandise must be returned according to the instructions and return address provided by Magic Down Main.
• Unauthorized returns will not be accepted or refunded.

Due to the limited-run and frequently changing nature of our inventory, we cannot guarantee that the same item, size, print, or style will be available for replacement.

When a return or other resolution is approved, refunds may be issued in the form of Magic Down Main shop credit at our discretion, unless otherwise required by applicable law. Any applicable restocking fees or authorized deductions will be deducted from the amount credited.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Shipping addresses cannot be changed after an order has been placed.

If a package is returned to Magic Down Main due to an incorrect or incomplete address, refusal, failed delivery, or another customer-related delivery issue, the customer is responsible for any additional shipping charges required to resend the order.

PROCESSING TIMES & RUSH REQUESTS

Orders are processed in the order they are received. Rush processing is not available, including requests submitted through order notes, email, or social media.

Please review the processing or preorder timeline provided on the applicable product listing before purchasing.

If ready-to-ship and preorder items are purchased together, the entire order will ship according to the longest applicable processing timeline.

Processing times refer to the time required for your order to be prepared for shipment and do not include carrier transit time.

QUALITY & ORDER ISSUES

Every item is carefully inspected prior to shipment.

If you receive an incorrect item or believe there is an issue with your order, please contact us within 48 hours of delivery so we can review the situation.

Please include your order number, a description of the issue, and clear photos when applicable so we can assist you as quickly as possible.

SHIPPING, DELIVERY & PACKAGE INSURANCE

Once a package has been accepted by the shipping carrier, transit and delivery are outside of Magic Down Main’s direct control.

Magic Down Main is not responsible for carrier delays, lost or misdelivered packages, theft following confirmed delivery, or damage occurring during transit.

Packages include carrier insurance when applicable. Claims involving packages that are lost or damaged during transit are subject to the carrier’s individual claim requirements, investigation, and approval process.

Due to the limited availability of many Magic Down Main products, we cannot guarantee replacement with the same item, size, print, or style.

RETURNED-TO-SENDER PACKAGES

If an order is returned to Magic Down Main by the carrier due to an incorrect or incomplete address, refusal, unsuccessful delivery, failure to retrieve a package, or another circumstance outside of our control, the customer will be responsible for any additional shipping charges required to resend the package.

Returned-to-sender packages are not considered approved returns and do not automatically qualify for a refund or shop credit.

HOLIDAYS & HIGH-VOLUME PERIODS 🎄✨

During holidays, product launches, sales, and other high-volume periods, processing times may be longer than usual.

Shipping carriers may also experience increased transit times and delays during these periods. Carrier transit delays are outside of Magic Down Main’s control.

Any temporary changes to our standard processing timeline will be communicated through our website or applicable product listings.

CONTACT US

If you have a question or concern regarding your order, please contact:

magicdownmain@outlook.com

Please allow 1–3 business days for a response. Sending multiple messages regarding the same issue may delay our ability to respond efficiently.

AGREEMENT TO SHOP POLICIES

By completing checkout and placing an order with Magic Down Main, you acknowledge that you have reviewed and agreed to our shop policies, return procedures, processing timelines, shipping terms, and any applicable product-specific preorder timelines.

Thank you for choosing and supporting Magic Down Main. We truly appreciate every order and the continued support of our shop. 💕✨